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Contact Us > Frequently Asked Questions


Builder

Q. I closed my browser while using the resume builder. Will my work be lost?

Q. I closed my browser while using the resume builder. How can I get back into the builder?

Q. I did not receive my welcome email with my login information?

Q. I am having problems logging in / I forgot my password?

Q. What if I have questions while I am using the builder?

Q. How long will it take to complete the $1 resume builder?

Q. What is the difference between OneBuckResume and other 'template-based' resume programs?

Q. How do I get my resume on one page?

Q. I'm unable to access my resume?

Q. I'm having problems paying?

Distribution

Q. How do I cancel my Resume Distribution subscription?

Q. How much does the Resume Distribution Service cost?

Q. Will my information be posted exactly as I entered it?

Q. How do I change my information after I've been posted?

Q. To what sites will I be posted?

Q. How long does it take to get posted to all the career sites?

Q. Who will see my information?

Q. How will a prospective employer find me?

Q. What are "Job Agents" and how do they work?

Q. How do I receive better-matched job leads from Job Agents?

Q. Can I change where you forward my job related email?

Q. How will a prospective employer contact me?

Q. How is my personal information safeguarded when using Resume Distribution?

Q. How do I cancel my Resume Distribution subscription?

General FAQ

Q. Is my credit card information secure?

Q. What methods of payment does OneBuckResume accept?

Q. How do I login to my resume distribution account?

Q. What if I have additional questions?

Resume Writing

Q. It is my first time writing a professional resume. What should I do?

Q. How do I create a resume objective?

Q. Should I include a professional career summary with my resume? Is it necessary?

Q. What should I include when including my previous work experience?

Q. How should I list my education?

Q. I am writing my own resume. Do you have a free step-by-step tutorial on what I should do?

Q. I have finished my resume, what do I do next?

Q. I want to include a cover letter with my resume. Can you help me?

Q. Where can I find sample cover letters?

Advanced Resume Writing

Q. Emailing Resume format: Attachment or copy and paste?

Q. Adding a personal picture to a resume?

Q. How to best present a partially completed college degree on a resume?

Q. How long should my resume be? What size font should I use?

Q. Should you staple a 2-page resume?

Q. How can a career changer with employment gaps best present his or her skills?

Q. How do I submit my resume online?

Q. "Application" vs. "Resume" - What is the Difference?

Q. What is a curriculum vitae (or CV)?

Q. What is Resume Scanning?

Q. Mailing Address vs. Home Address on Resume?

Q. I'm unsure of month/year of employment?

Q. Several kinds of experience on a resume without looking flighty?

Q. How to write a letter of recommendation for yourself or others?

Q. How Do I Follow Up After Submitting a Resume?

Q. What is a Resume Branding Statement?

Q. When Should I Include My GPA On My Resume?

Q. How Do I Explain a Demotion in a Resume?


  • How long will it take to complete the $1 resume builder?
  • A. Our resume builder is only 4 steps, so it can take as long or as quickly as you like. As soon as you fill in all the necessary information you can instantly download or print your resume. If you need time to input the information, you can use your username and password to re-visit your resume as many times as you like until it is completed.

  • What is the difference between OneBuckResume and other 'template-based' resume programs?
  • A. OneBuckResume doesn't use templates! Each person's resume should reflect their own information with details that are relevant to the career or job opportunity the person is pursuing. Resume templates don't ask questions that will get you thinking about what value you can provide to a prospective employer. Our 4-Step Resume Builder has detailed questions which are specific and relevant to recruiting managers so that you learn how to and create a dynamic, accurate representation of your skills and background.

  • What if I have questions while I am using the 4-Step Resume Builder?
  • A. Our resume builder provides live chat support, which allows you to communicate with a customer service representative if needed (wait times are always less than 3 minutes during business hours).

  • I closed my browser while using the resume builder. Will my work be lost?
  • A. Any work completed before clicking the "Continue" button at the end of each step may or may not be lost. You can get back to the builder by logging into your account (provided to you in your welcome email). If the problem persists, please use our live chat (wait times are always less than 3 minutes during business hours).

  • I closed my browser while using the resume builder. How can I get back into the builder?
  • A. You can get back to building your resume by logging into your account (provided to you in your welcome email). If the problem persists, please use our live chat (wait times are always less than 3 minutes during business hours).

  • I did not receive my welcome email with my login information?
  • A. CHECK your spam and Bulk/ALL Mail folders and look for subject line "Thanks for using OneBuckResume!". If you still have not received your login information please use our live chat (wait times are always less than 3 minutes during business hours).

  • I am having problems logging in/I forgot my password?
  • A. Click Login. Use the "Forgot Password" function - CHECK your Spam and/or Bulk/ALL Mail folders and look for subject line "Your OneBuckResume.com Password Reset". If you are still having issues, please contact us via live chat (wait times are always less than 3 minutes during business hours).

  • How do I get my resume on one page?
  • A. To reduce the length of your resume you can try reducing some of the information you enter, or by simply selecting an alternative format.

  • I'm unable to access my resume...?
  • A. To access your resume you can simply click on the link provided in your welcome email. Be sure to check your spam and/or ALL Mail/Bulk email folders. If the problem persists, please use our live chat (wait times are always less than 3 minutes during business hours).

  • Is my credit card information secure?
  • A. YES! Your credit card information is completely secured and encrypted. We utilize VeriSign technology to protect your information in a safe and secure environment.

  • What methods of payment does OneBuckResume accept?

    A. We accept Visa, MasterCard, American Express, and Discover.

  • I'm having problems paying?
  • A. You need to be sure the card details you enter are correct and that the name, address, and other contact details you enter are the same as those registered for the payment card. If you are receiving the error "Duplicate Transaction", it is because you have already purchased. Check spam and/or Bulk/ALL Mail folders for your original order details. If the problem persists, please use our live chat (wait times are always less than 3 minutes during business hours).

  • It is my first time writing a professional resume. What should I do?
  • A. OneBuckResume provides a great resume writing course free, with video tutorials and step-by-step instructions right here.

  • How do I create a resume objective?
  • A. See the tutorial page on writing an objective statement for your resume. You can also see one of the many samples in our free directory, simply choose a sample in your career/market niche.

  • Should I include a professional career summary with my resume? Is it necessary?
  • A. Follow the tutorial video on whether or not your should include a career summary, and how to professional construct it.

  • What should I include when including my previous work experience? How many should I list?
  • A. See the tutorial page on how to correctly outline your job history section, or view/download a free resume template in the job sector you are interested in.

  • How should I list my education?
  • A. See the Do's and Dont's to consider when listing your education, and be sure to check out examples for references.

  • I am writing my own resume. Do you have a free step-by-step tutorial on what I should do?
  • A. Of course! See the tutorial video on resume writing here.

  • I have finished my resume, what do I do next?
  • A. Read the experts guide to sending your resume successfully.

  • I want to include a cover letter with my resume. Can you help me?
  • A. Sure. See full instructions on cover letter writing here. We also provide a blank template for a cover letter that you can use.

  • Where can I find sample cover letters?
  • A. You can find generic examples of cover letters here.

  • Emailing Resume format - attachment or copy and paste?
  • A. Either is fine, but most common and preferred, is your cover letter/greeting in the body of the email and the resume attached. If possible, the best option is to create a .pdf of your resume to send as an attachment. By using a .pdf it is compatible with all computers and cannot be changed depending on the version of Microsoft Word that the end user is viewing the resume with. Our $1 Professional resume building services will include a .pdf as part of the package.

  • Adding a personal picture to a resume?
  • A. Not a good idea, unless you're an entertainer (actor, dancer, model, etc.). Many hiring managers will immediately discard resumes that contain photos because of possible discrimination lawsuits (hiring candidates based on appearance rather than qualifications). Video resumes are an exception to this and allow you to provide an alternate format to the traditional resume.

  • How to best present a partially completed college degree on a resume?
  • A. Examples: If you are currently enrolled in a program, list as is: ABC COLLEGE (City, ST) Enrolled in Bachelor of Arts program, major in < >, degree expected 5/16 If you partially completed a program and don't intend to complete: DEF COLLEGE (City, ST) Earned XX credits towards a Bachelor of Arts, 9/04 to 5/07

  • How long should my resume be? What size font should I use?
  • A. The font size should be no smaller than 10 point, standard serif or sans serif fonts. Don't use intricate fonts that are hard to read. Keeping your fonts standard will help combat conversion issues from PC to MAC and from one program version to another. The length of your resume should be 1-2 pages. Yes, you read correctly; you can use more than one page. But remember, keep it concise. It's ok to use two pages for your resume, however it is not necessary.

  • Should you staple a 2-page resume?
  • A. Do not staple the resume, even if 2 (or more) pages. Without a staple, the two pages can be placed side-by-side to view the whole resume at once. That said, if you have a 2nd page, put your name on top of page 2 (header). By doing this, if the 2 pages are separated they can be easily put back together.

  • How can a career changer with employment gaps best present his or her skills?
  • A. Create a resume using a functional resume format (standard or classic, as listed in our $1 resume builder) that focuses on transferable skills related to current career objectives. The functional resume layout is a good format as it focuses less on employment dates and job history and more on job skills. Typically a candidate changing careers does not have a solid employment history needed to make a strong first impression with a resume or cover letter. Transferable skills that are relevant to your current career objectives need to be presented in your resume to show an employer what skills you are able to contribute to the organization. Transferable skills are the ones you have acquired from past experiences that are transferable to a different type of job, industry, or environment. These skills may have been developed in many different areas - from past work experience, academic endeavors, volunteer activities, or in various settings which may include hobbies, clubs, community organizations, associations, etc.

  • How do I submit my resume online?
  • A. Once your resume is written, you need to get it in front of the right people - i.e., your future employer. With OneBuckResume's distribution service, just one simple form makes your resume and job requirements instantly available to employers and recruiters on up to 86 of the very best career web sites. Our resume distribution service gives you massive exposure while saving you over 60 hours of research and data entry. You can Begin Resume Distribution here.

  • "Application" vs. "Resume" - What is the Difference?
  • A. Companies keep the applications on file. The applications are legal documents that require the applicant's signature. For example, the application will ask if you have served any jail time in the past. This is something that is not on your resume, however will need to be entered onto a job application. The job application obtains information that you may have left off of your resume intentionally however is required, sometimes for legal reasons.

  • What is a curriculum vitae (or CV)?
  • A. A CV is a Latin expression meaning "course of life" in other words, a resume. It is a special type of resume traditionally used within the academic community. Earned degrees, teaching and research experience, publications, presentations, and related activities are featured. Unlike a resume, a CV tends to be longer and more informational than promotional in tone.

  • What is Resume Scanning?
  • A. Resume scanning is a process where employers convert hardcopy resumes into electronic resumes. Basically instead of a human reading the resume, the resume is first input into the company's computer database via a scanner. Scanning has some inherent problems due to the non-human element and is therefore not used extensively. If done at all, it is mainly done at Fortune 100 and possibly Fortune 500 companies. Wondering if the job you are applying to scans resumes? Call the Human Resources department and ask. As the job of HR is to find candidates, they will be welcome to the question and outline the process that their company employs for resume screening.

  • Mailing Address vs. Home Address on Resume?
  • A. When writing your resume, put the relocation address in the cover letter. By doing so, employers will know you will be available for interviews. In addition, they will know that they do not need to worry about relocation expenses if they choose to hire you. While companies sometimes pay for this expense, it may exclude you from some positions where the company is unwilling to cover the cost of your relocation.

  • I'm unsure of month/year of employment?
  • A. First of all, you always want to include all previous employment on your resume. To narrow down the dates, we would recommend that you first find out the date of hire at your current employer (month & year). Your HR department (or manager) can provide this. If you're worried about asking as it would cause red flags; it shouldn't. You need dates of hire to apply for credit cards, apartment rental applications, taxes, etc. Therefore, there are numerous reasons why you would need dates of employment. With this information, come up with a timeline for employment at the other companies. Were you there for a year, or a month? Guess-timate the months of employment for the other companies. It's job experience, therefore I would include it, as a hole in dates on your resume is far worse than being off by a month or two on dates of employment on the resume. And bottom line, it was eight years ago, therefore your potential employer will be less concerned with checking dates and references. If you're really struggling to figure out dates of hire and employment, dig up your tax returns, as you must have reported wages if employed. With this info, you should be able to piece together a good estimate. For example, if 90% of your wages in 1995 came from company X, chances are that you started in January/February.

  • Several kinds of experience on a resume without looking flighty?
  • A. Identify the tasks that you performed in each position. Then, on your resume highlight the tasks that have prepared you for the desk job (typing, phone communication, etc). The best option is to use a Combination (classic or standard) resume as this format focuses less on employment and more on skills. Also, you can cover the desire for a career change in the cover letter. Try using the free resume tips and letter examples as a guide to get started. If you are still stuck, you may consider using a professional resume service or resume builder to better position your specific qualifications. If you need help composing your cover letter and positioning your past work experience, view our cover letter writing tips section for additional help.

  • How to write a letter of recommendation for yourself or others?
  • A. A letter of recommendation may be requested by an employer during the application process or by a college or university when applying for acceptance. The letter is written by an employer, coworker or friend, and basically serves as a reference for your past accomplishments and on the job performance. The letter of recommendation is a powerful tool if your letter can be written by a previous boss or someone higher up in the company for which you are employed or previously worked. Now the question is, why would your current boss write a letter of recommendation so you can gain employment elsewhere? The most common occurrence for this is during company layoffs, where your on the job performance was good, however layoffs were needed for company downsizing, etc. In addition, if you are in the process of leaving a job, you may ask for a letter of recommendation from your boss or co-workers on your way out to keep on file for future use. This obviously depends on your relationship with your boss or co-workers, however is definitely worth asking for as it will prove as a valuable asset in your future career advances. To begin the process, you must first choose who will write the letter, then ask their wiliness to write a letter of recommendation for you. Once you have identified who is willing, you should give the person writing the letter guidance for the format. Below is a sample outline of what to ask for: 1.) To begin, have the person start with where they know you from and what the relationship was (your boss, co-worker, etc). If the person is or was a coworker or boss, have them indicate your term of employment, the responsibilities of your position, and any significant projects undertaken by you while on the job. You may also have them include a brief outline regarding the nature of the business of your company (core business, number of employees, etc). 2.) Secondly, have them dive into a detailed evaluation of you as an employee and co-worker. Specifically, have them outline your performance, and if possible, any assignments and noteworthy accomplishments. Have them highlight you strengths and possibly shortcomings in the workplace. Why shortcomings, this makes the evaluation honest. And, everyone has flaws; therefore these are items that you can state you are focused at working on improving. Remember, a common job interview question is to state three of your best attributes, and yes, three of your weakness. (for more on interviewing, visit our interview tips). 3.) Have them state your attributes were you responsible, motivated, etc? Lastly, have the individual state if they would recommend you for a position bottom line, if given the opportunity, would they hire you if they were in the shoes of the hiring manager.

  • How Do I Follow Up After Submitting a Resume?
  • A. If you don't hear back from within two weeks, it may be beneficial to follow-up. Employers and recruiters may prefer follow-up by email. If no email address is listed, try sending a note or calling. If neither email, address or a phone number are listed, or the posting says not to contact the employer, following the instructions and don't follow up. Questions to ask: 1. What are the next steps in the recruiting process? Will all candidates be contacted? 2. Do you need any additional information about my candidacy? (Or briefly share new info that adds to your candidacy.) 3. If you plan to visit the company's location, mention the timeframe and your eagerness to meet - ask if it's possible to arrange an interview during your visit.

  • What is a Resume Branding Statement?
  • A. A branding statement is a short, catchy statement that highlights your most relevant expertise in about 15 words or fewer. If you include a branding statement, you can elaborate further on your key qualifications through a longer professional summary statement. What's In a Good Branding Statement Share your skills. A strong branding statement conveys exceptional qualities, skills, experiences or areas of knowledge which distinguish you from the average candidate. Your statement should express how you add value and produce results which impact the bottom line in your target sector. Branding statements should be tailored toward a particular job and show how you have the right stuff to excel in that position. Take an inventory. Start by taking inventory of your accomplishments in your most relevant roles. Make note of the personal assets which you drew upon to generate those successes. Analyze the requirements of your target job and look for the overlap with your chief assets. Describe your strengths. Select three or four adjectives which describe your key strengths. Weave together the adjectives with your desired job title or role and tie to the value added.

  • When Should I Include My GPA On My Resume?
  • A. When to Include Your GPA on Your Resume: There is no specific rule about whether to keep or remove your GPA from your resume after college. However, the general guideline is that, during the first year or two after college, feel free to keep your GPA in your resume. This is particularly true if you have a very high GPA - about a 3.8 or above. As a recent college graduate with limited work experience, your GPA can be a key reflection of your skills and work ethic.

    A. When Not to Include Your GPA on Your Resume: Once you have 2-3 years of work experience, however, it is time to remove your GPA from your resume. At this point in life, your work experience speaks more to your skills than your old GP

    A. Let go of your past academic success, and use that extra space on your resume to provide an example of a more recent accomplishment.

  • How Do I Explain a Demotion in a Resume?
  • A. How to List a Demotion on a Resume: In some cases, the job title of your new position - if you have been demoted - will clearly indicate a lower level of responsibility. For example, if you were demoted from sales manager to salesperson or from customer service director to customer service associate. Don't use any negative language like "demoted" on your resume when you list the change. You should simply list the positions separately, and describe the skills and accomplishments associated with each job. How to Explain a Demotion in a Cover Letter: How you address the transition in your cover letter will depend on whether you are targeting positions comparable to the higher level or lower level job. In the case of the sales job, for example, if you now prefer sales over management your letter should frame the transition as a move to a role more appropriate for your strengths and interests. If you would like to return to a higher level position with a new organization, then you have tougher case to make. The best thing to do is emphasize the positive impact that you have had historically in that role. You can also mention what you have learned in your reduced role which would be of value in the higher level position. As with your resume, don't mention the terms "demotion" or "demoted" in your letters.

  • Will my information be posted exactly as I entered it?
  • A. Your information will be posted to the 3rd party career websites as if you had done it yourself. Because each site gathers information a little differently, there will be cases where OneBuckResume will interpret your answer and post what we think is the most similar answer amongst the available choices on a 3rd party career website.

  • How do I change my information after I've been posted?
  • A. Once you finish posting your resume and job requirements with our service, we immediately post that same information to each Career Site as if you had done it yourself. At that point we're not able to log into your personal account on each Site to edit the information you originally provided. You will have to log into your personal accounts on the specific career sites you would like to update. While it may take a little time to edit your postings, our customers find editing much easier with the posting report now that their account is created.

  • To what sites will I be posted?
  • A. Depending upon the categories that you select you will be posted on up to 86 career web sites. To see a list of sites we currently post to click here.

  • How long does it take to get posted to all the career sites?
  • A. While we usually start posting your resume within an hour after you upload your resume, it can take up to 72 hours (3 business days) to post your resume to all of the career websites you have selected.

  • Who will see my information?
  • A. The information that you provide to OneBuckResume will be used to complete registration forms at many job sites on the web. An estimated 1.7 million employers and recruiters search the various sites daily.

  • How will a prospective employer find me?
  • A. OneBuckResume will post your resume on up to 86 job boards, depending on the job board categories you choose. Employers and recruiters sign up to these job boards so they can search through the resumes for candidates who are in their area with the skills they need. When an employer or recruiter finds your resume and is interested in you, they will contact you by phone, email or through the job board itself.

  • What are "Job Agents" and how do they work?
  • A. Job Agents are automated search engines at Career Sites that search for job openings matching your criteria and then email you the matching jobs. As part of your Resume Distribution Service, we hand selected a few career sites with the best Job Agent services and automatically set up Job Agents for you on those sites using your desired job title(s). You should receive email from those Job Agents when matches are found.

  • How do I receive better-matched job leads from Job Agents?
  • A. If you're not receiving good job matches from the Job Agents, we recommend you refine the job search criteria used by the Job Agents.

  • Can I change where you forward my job related email?
  • A. Yes. You can to this by simply editing your profile after logging into the distribution platform. You can also turn off forwarding once your job search is complete. Once you've turned off forwarding, anyone sending you messages will get a reply indicating that you are no longer accepting email at this address.

  • How will a prospective employer contact me?
  • A. OneBuckResume will handle the posting of your information to the various job sites. Employers and recruiters will see your information on-line at one or more of the various sites and will contact you directly or through the 3rd party site.

  • How is my personal information safeguarded when using Resume Distribution?
  • A. Your information is safe with us. We will only use your information to multiply your chances of finding a great job. We will not sell your information to third parties. See our Privacy Policy.

General FAQ

  • How do I login to my resume distribution account?
  • A. Resume distribution subscribers can sign in to begin uploading & distribution their resume. Please make sure your sign in email and password are correct. Password is case sensitive.

  • How do I cancel my Resume Distribution subscription?
  • A. You can cancel your resume distribution service at any time (24/7) by calling 877-935-8854 and dialing option 1.

    OR

    Log in to your account, click on the "Profile" link on the left menu, click "Cancel Subscription".

    OR

    Use our LIVE CHAT. Wait times are always less than 3 minutes.

  • Is my credit card information secure?
  • A. YES! Your credit card information is completely secured and encrypted. We utilize VeriSign technology to protect your information in a safe and secure environment.

  • Is my credit card information secure?
  • A. YES! Your credit card information is completely secured and encrypted. We utilize VeriSign technology to protect your information in a safe and secure environment.

  • What methods of payment does OneBuckResume accept?
  • A. We accept Visa, MasterCard, American Express, and Discover.

  • How much does the Resume Distribution Service cost?
  • A. For just $19.99 per month, OneBuckResume's resume distribution service delivers your resume to 86 third party career websites, as if you had done it yourself.

  • What if I have additional questions?
  • A. For existing customers, the most common methods to contact OneBuckResume staff is by using our Live Customer Support Chat (wait times are always less than 3 minutes), or by opening a Support Ticket (always answered within 24 hours).